WinnerAlly Terms and Conditions

1. The Basics

The Rules are a binding agreement between us. By clicking that you accept the Rules when signing up, using the website, making a purchase through any payment method, redeeming, or accepting any Bonus, you agree that you have read and accepted the Rules and any amendments thereto. If you do not agree with the Rules, you should not register or continue to use the website.

Everything changes, and we may change these Rules at any time. If the Rules change, you will be notified by email at the address you provided during registration, and it will be your responsibility to decide whether to continue playing or using the WinnerAlly digital platform.

2. Definitions

You will see the following terms used throughout the Rules:

• “Bonus,” “Promo,” or “Promotion” shall cover all promotional offers that gift a tangible reward, including but not limited to sign-up bonuses, deposit-match bonuses, happy hour bonuses, and any other promotional offer made available on the website. We can remove or add a bonus or promo to the website at any time.
• “Games” are the operator titles offered through the WinnerAllydashboard, including but not limited to Cash Frenzy, Cash Machine, E-Games, Fish Glory, Fire Kirin, Game Vault, Glamour, Golden Treasure, IConnect, Juwa, King of Pop, Legend Fire, Mafia, Mr. All In One, Thunder 7, Ultra Panda, V-Blink, Vegas-X, Yolo, and any additional operators we add over time (which may include Fishing, Shooting, Casino, Slots, Keno, Poker, BlackJack, and Racing tables). “Game” can mean any one of them. We can remove or add Games to the website at any time.
• “Operator” means a third-party game provider whose titles are surfaced through WinnerAlly. Operators independently host the underlying games and hold player game balances within their own systems.
• “Rules” are these terms and conditions which you agree to when using the website.
• “Website” means winnerally.vercel.app.
• “We,” “Us,” “Our” means WinnerAlly.
• “You”means you, the person using the website. “Your” has its usual meaning in relation to you.
• “Your Account” is your player account on the website.

3. Who Can Play

To sign up on WinnerAlly, you must be:

• Over 21 years of age, or above the legal age for use of social arcade and amusement platforms in the jurisdiction you are playing from, whichever is higher.
• An actual person. You cannot be a company or other legal entity.
• Signing up and playing the Games for yourself, in a non-professional capacity, and not on behalf of someone else.
• Legally allowed to play the Games on the website.

We do not offer the website in jurisdictions where doing so would violate applicable law. Access from restricted U.S. states (including but not limited to Washington, Idaho, Michigan, and Nevada) is prohibited and will be blocked.

4. General Rules

Age and Verification

We reserve the right to request proof of age and perform checks to verify the information you provide. You must be 21 years or older to play. If you are found to be under the legal age, we will take the necessary steps to prevent further use of the website, including voiding and retaining purchases, redeemable rewards, and bonuses.

Other Forms of Verification

We are under a strict duty as a social arcade and amusement operator, in accordance with various laws and regulations, to ensure that you are who you claim to be and that the funds you use to play are your own.

By accepting these terms and conditions you agree that we can check who you claim to be. We may perform third-party searches at any time against your name, compare the personal information you have provided (or that we otherwise hold) against other databases, and request such information and documents — including a screenshot of your ID, a picture of yourself holding your ID, a copy of your passport, utility bills, bank statements, or any other documents evidencing your source of funds — as we require to validate your account and the funds being used to play.

Failure to provide any information asked of you to enable us to comply with our obligation will result in:

• Your account being restricted or closed without any further notice;
• Your funds, redeemable rewards, and any other bonus being confiscated;
• Account termination.

Privacy

You should be aware that acceptance of the Rules includes full acceptance of the following terms of our Privacy Statement:

• It is your responsibility to ensure that you maintain the confidentiality of your details (e.g., email, password, username, or other credentials). You are also responsible for securing any linked email address, personal computer, or other device on which your player account is accessible. If you share them, even unintentionally, you are responsible for any abuse or misuse of your account.
• If you are concerned that your credentials have been disclosed to a third party, we recommend you reset your password by clicking on “Reset Password” on WinnerAlly.
• You must keep your registration information and account details up to date at all times. If you realize that the information provided at registration or on your account is incorrect, you must tell us immediately or amend your information.
• You consent to being automatically subscribed to receive all important information and updates regarding your use of our website via email. This includes, but is not limited to, account notifications, security alerts, changes to our terms of service or privacy policy, and any other critical communications related to your account and use ofWinnerAlly.
• You agree that we may also share your information with other people or businesses, in line with our Privacy Policy, in order to carry out our business and deliver the website to you, and to verify your identity and complete any verification procedures we require. This includes sharing the minimum necessary information with third-party Operators when provisioning a game account on your behalf.
• It is strictly prohibited to play on behalf of an employer, to be funded by an employer, or to play according to a strategy provided by an employer. Gold farms — sweatshops consisting of “human bots” — are prohibited for similar reasons.
• Players must not share their account, under any circumstances, with any other person, as this would amount to “Multiple Account Abuse.” It is prohibited for any player to gain an advantage by sharing accounts to disguise their playing style, or by handing off play to another player. A player may not use any account other than their own and must keep their credentials (alias, password, and any other information used to access the player’s account) secret.

Liability

You enter the website and participate in the Games at your own risk.WinnerAllyand the Games are provided “as is.” The only promises we make in relation to the website are detailed in these Rules. We do not warrant (in simple language, we do not legally promise) that:

• The software or the website is fit for purpose and free from errors.
• The website or Games will be accessible without interruptions.
• Your internet connection on any device works correctly — that is your responsibility.
• Your device operates correctly — that is your responsibility.

We do everything we can to avoid technical issues, but this isn’t always possible. You agree that:

• We, our suppliers, our Operators, and our licensors are not liable for any downtime, server disruptions, lagging, or any technical or political disturbance to gameplay.
• We, our suppliers, our Operators, and our licensors accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with the website or its content, including without limitation:

• Delays or interruptions in operation or transmission.
• Loss or corruption of data.
• Communication or line failure.
• Any website or content misuse.
• Any errors or omissions in content.

In the event that a game is aborted due to a system failure, we shall not be liable for a refund of the played through amount or for any losses incurred during gameplay.

We shall not be liable for any loss, costs, expenses, or damages — whether direct, indirect, special, consequential, incidental, or otherwise — arising in relation to your use of the website or your participation in the Games, that is not a direct result of wrongful or negligent acts on our part.

You hereby agree to the Rules and to the use of the website and participation in the Games. If you don’t agree to this, you should not use the website.

Account Broker Disclosure

WinnerAlly provides a unified dashboard and account-management layer that connects players with third-party Operators. When you add an Operator title to your dashboard, we provision a player account on your behalf with that Operator and surface its balance, login, and transactional state through our interface.

Operators are independent third parties. They — not WinnerAlly— are responsible for hosting the underlying games, holding any in-game balances, and conducting their own “know your customer” processes where applicable. Disputes regarding gameplay, in-game balances, or game outcomes are ultimately governed by the rules and policies of the relevant Operator. We will assist you in raising and resolving such disputes where reasonably possible, but we do not guarantee any particular outcome.

Other Potential Actions

These are the potential actions we may take:

• We can suspend or close your account for any breach or suspected breach of these Rules or for any other valid reason. Upon closure of your account, the available balance in your account will be paid to you unless there is a reason for such funds to be withheld.
• We do not issue refunds except in exceptional circumstances. This is solely at our discretion.
• If you are found to be using the website in any way for which it is not intended — namely, fun and recreational use — we will adjust your account to remove any money gained from such activity, and the account may be permanently closed.
• We do not give credit, outside of bonuses or campaigns as permitted according to law. Any balance in your account will not bear interest. We are not, and will not be treated as, a financial institution.
• In case we suspect that a game’s or promotion’s intended spirit is being abused, we reserve the right to suspend or cancel your access to the game in question, confiscate funds obtained, or close your account with immediate effect. Where your account has been terminated, we shall not be liable for any losses up to the point the account was closed, nor will we consider refunds on remaining balances. “Abuse” is defined as, but not limited to, software-aided play on multiple games concurrently to generate more rounds of a game than could be done naturally by a human player playing alone, or the practice of cherry-picking games with “value” bonus reward features to the rank exclusion of all other games. In all cases where abuse has been proven beyond a reasonable doubt, we retain the right to confiscate all redeemable rewards and any balance remaining on the account.
• All transactions will be monitored and reviewed to prevent money laundering in accordance with the relevant Anti-Money Laundering regulations.
• In case of any violation of the Rules, we reserve the right to seize all funds in the player’s account, including purchased funds, and to reverse any pending redemptions. This includes but is not limited to obtaining funds fraudulently, cheating, abusing the system, and unethical play.
• We offer fair, open, and transparent progressive Games for players who use our services for entertainment purposes only.

Non-Compliance, Penalties and Termination

If we suspect that you have breached these Rules, we have the right to lock, refuse to open, or permanently close the player’s account at our discretion and without prior notice. This is done to stop fraudulently obtained funds from being redeemed, to perform investigations, and for any other reason we deem fit. We may also withhold any money in your account (including the purchase) and offset any money or damages due to us against the money in your account.

We also have the right to freeze or terminate Your Account, or cancel any stakes, if:

• We suspect that you are engaged in illegal or fraudulent activities.
• You are having problems with creditors or otherwise which are detrimental to our business.
• We find there is more than one account registered under your name.
• You try to open any other account on top of your first account.
• We find the information given at the time of registration to be incorrect.
• You fail to pass any personal identification verification procedures.
• We suspect you are involved in illegal or fraudulent activities relating to your use of the website (or a third party’s use of the website), are in trouble with creditors, or are involved in any other behavior detrimental to the website.

You can close your account at any time only by contacting support directly through the website chat. When you want to close your account:

• You must contact support and specifically request the closing of your account.
• You must explain the reason for closing your account.
• The support team will check your request and close your account.

Responsible Play

Although WinnerAlly is provided strictly for amusement and is not a gambling product, we recognize that some users may develop unhealthy patterns of use with any entertainment product that involves spending money. It is prohibited for anybody with a gambling problem, or anyone who suspects they may have one, to sign up for an account or to use the website. If a player discovers during use that they have such a problem, they are required to inform us and cease use immediately. If you need help, we encourage you to visit the National Council on Problem Gambling at ncpgambling.org or call 1-800-GAMBLER.

Play

Simply go to your dashboard to find all registered games. If you haven’t added any of them yet, you can select them from the “Available Games” section.

You must always play the Games on the website in line with these Rules and any special rules that apply to specific Games:

• You may play any game on the website, as long as you have enough money on your balance.
• You are required to play enough games to qualify for redemption. This means that you must play through both purchases and any bonus you receive on your purchase, plus any other bonus you have received with your purchase.
• You are not allowed to transfer or receive funds from one account to another, or to transfer, sell, or buy accounts. This applies not only to your WinnerAlly account, but also to any Operator account that allows transfers between accounts.
• You cannot use any technical error or vulnerability to your advantage. We will be entitled to cancel and reclaim all redeemable rewards gained in this manner.
• You will not be involved in any fraudulent, collusive, fixing, or other unlawful activity in relation to your (or a third party’s) use of the website. You shall not use any software-assisted methods, techniques, or hardware devices to aid your participation in the Games on the website.
• We do not accept responsibility for connection failures caused by player equipment or internet service. We are not liable for incorrect use of the website; only the actual current version of the website should be used. In particular cases we will remedy the problem with previous evidence and investigation.
• You agree that all purchases and redemptions made to or from your player account are effected to or from bank accounts, debit/credit cards, or other payment options that belong solely to you and are in your name, and that you are not using funds originating from any criminal, fraudulent, or other unauthorized means or activities.
• All redeemable rewards and bonuses associated with a purchase may be redeemed, provided that the player has met the necessary playthrough requirements.

5. How to Play

Registration

• Click on the “Sign Up” button.
• Accurately complete the registration form.
• Click on the “Sign Up” button to confirm that the information in the form is accurate and that you agree to the Rules.
• Verify your email address by clicking on the link sent to your registration email inbox.
• You can now log in using your registered credentials.

To play any specific Game, add it to your dashboard. WinnerAllywill provision a corresponding account with the relevant Operator on your behalf and display your one-time credentials, which you should record. We do not store Operator passwords; you may reset them at any time from your dashboard.

Purchase

When you are ready to play, you need to add purchased funds to your account. You do this by:

• Clicking on “Purchase” on the website;
• Selecting your payment method;
• Completing the information required for that payment method;
• Validating that the information is accurate and clicking “Pay.”

Information about available payment methods can be found in the “Purchase” section of the website. Minimum and maximum amounts vary by payment method:

• Chime / Credit / Debit Card / Apple Pay / Google Pay (via Tierlock): Minimum $10 — Maximum $500*
• Bitcoin / USDT / other supported crypto: Minimum $10 — Maximum $500**

*Card and Chime processing fees may apply and are surfaced at checkout.

**Crypto purchases generally require between 10 and 30 minutes to confirm. This timeframe is an estimate and may vary depending on network congestion and the speeding fee paid by the player.

Maximum purchase limits may be increased once your account has cleared verification. Applicable fees may change at any time.

Purchase Rules

The payment methods made available to you, the average processing times, and applicable service fees can be found while purchasing on our website.

When choosing a payment method, you agree to the terms of that payment method and to any charges or service fees that apply to purchases made through it. You confirm that the payment method is valid, that the payment account or card belongs to you, and that you have the right to use the payment method.

There may be cases where purchases are charged twice. In such cases, if the purchase does not reach our side, it will be refunded to the original payment method. The estimated time for it to appear on your account varies depending on your bank.

Purchases

We accept payments via Chime, Visa, MasterCard, Apple Pay, Google Pay, and supported cryptocurrencies (including but not limited to Bitcoin and USDT). All funds are settled in USD value.

We do not accept cash directly or cash delivered to any payment solution provider.

Redemptions

Redemption limits and processing tiers are as follows and may change at any time:

• Redemptions under $50: processed automatically.
• Redemptions between $50 and $500: processed automatically once a qualifying purchase history is on file.
• Redemptions of $500 or more: subject to manual administrative review.
• Redemptions of $2,000 or more: subject to enhanced identity verification (KYC).
• A first-ever redemption on an account: subject to a 24-hour cooling-off period from request to release.
• Redemption requests originating from a VPN, proxy, or other anonymizing connection are blocked.

You agree that funds in Your Account must only be used for playing the Games found on the website. If you request a redemption without turning over an amount equal to or greater than the amount purchased, we may require you to turn over the full or partial previous purchase(s), or charge a fee on the redemption requested. This will be done in line with our internal security processes. We can reject a redemption request if we suspect that funds are being redeemed for any fraudulent or money-laundering reasons.

To redeem, you must have played enough games to match the amount of your last purchase plus any bonus. For example, if you purchased $10 and received a bonus of $2, you must play at least $12 worth of games before you can redeem.

Prior to accepting a redemption, we may request that you provide legal identification — for example, certified copies of passports, ID cards, or other documentation we feel is required. We may also conduct phone verification, face verification, or any other verification required to ensure that you are who you say you are.

All redemptions can be performed through the available payment methods, unless we decide otherwise or are unable to do so. If you purchased using multiple payment methods, we reserve the right to split your redemption across those methods and process each part through the respective method at our discretion.

Both purchases and bonuses received must be played through on the available games before they can be redeemed. You cannot redeem these funds directly without meeting the specified playthrough requirements. Once these requirements are met, you may request redemption of the corresponding funds. Playthrough requirements vary by promotion and will be detailed in the respective terms and conditions. Bonuses awarded during gameplay must also be played through and cannot be redeemed directly. Any attempt to redeem a purchase and bonus without fulfilling these conditions will result in the denial of the redemption request.

Cancellation of a redemption (whether by you or by us) does not entitle you to any compensation should you choose to play with the funds in Your Account before a redemption is completed.

We reserve the right to charge a reasonable administrative fee in the event that you proceed with more than 25 approved redemption requests during one calendar month. The administrative fee shall be 2% of the transaction value, but no less than $5.00 USD. It shall be charged on each redemption following the 25th redemption within each given month.

Non-compliance with these policies may result in account suspension or other appropriate measures as determined by WinnerAlly.

Balance

When the outcome of a Game session is determined, or when we confirm the result of an event, any rewards earned during your session will be made available to you on your account after you stop using the arcade platform and choose to refresh the balance shown on your dashboard.

If we mistakenly credit your account with rewards that do not belong to you, these will be taken back from your account. If you have already redeemed those rewards before we become aware of the error, you must immediately inform us and will be required to pay them back. If you do not, we will take all legal action available to us to recover the debt.

Chargebacks

If a chargeback on a card or other payment method you have used is requested by the payment method provider, we may take the following steps:

• Freeze or block your account.
• Take any such action as we are entitled to by law.
• Issue and send a chargeback notice to you, using your registration details.
• Use the same payment method you used to make the original purchase in order to issue the chargeback.

Bonuses

Any Bonus is only available per person, family, household, address, email address, credit card number, bank account, telephone number, computer/device, and IP address. Bonuses can vary, change, or become available again every 24 hours, or randomly.

Some bonuses must be manually activated. Unless stated otherwise, you can do this after logging into your account and purchasing the amount required to access the Bonus. Such bonuses can only be activated when purchased funds are available in your account. If you play with any of your purchased funds prior to claiming the Bonus, lost funds cannot be used to activate the Bonus.

All Bonuses have a play-through requirement that must be completed within a given time frame before any potential redeemable rewards or bonuses can be added or redeemed. Play-through requirements differ depending on the bonus. Failure to meet the required play-through requirements, or forfeiture of an active Bonus for any reason, may result in the forfeiture of all redeemable rewards attained throughout the play-through process. Any attempt to redeem funds prior to the complete fulfillment of the Bonus play-through requirement may result in the Bonus and any redeemable rewards attained being forfeited.

Any evidence or reasonable suspicion of platform manipulation will be investigated, and all funds will be placed on hold until the investigation is completed.

We have the right to refuse any player a Bonus or Promo, or to alter the Bonus (including cancellation), if we believe that:

• The Bonus is being abused (our definition of abuse includes, but is not limited to, a player making use of promotional offers given by our website or a game without ever risking their own funds).
• Technical issues have occurred in relation to the Bonus.
• Scam behavior is occurring (this includes but is not limited to a player starting multiple accounts under different names, their own name, or different email addresses).
• The Bonus is, for any reason, not able to be conducted as planned.

We offer promotions in good faith to players who use our services for entertainment purposes. We reserve the right to cancel or remove a player’s access to these games in the case of suspected abuse and, where deemed necessary, to terminate the offender’s account with immediate effect. In the case of an offender’s account being closed, we will not be liable to refund any losses or remaining balances. “Abuse” includes but is not limited to using software, opening multiple accounts, or otherwise gaining an unfair advantage on a Bonus. In all cases of abuse, we retain the right to withhold all redeemable rewards and any balances remaining on your account.

If we notice that a bonus is being abused or that bonus terms are being breached, we may take the following actions:

• Revoke or cancel any bonuses and bonus rewards that we regard as having been redeemed by misuse of the system.
• Bar players found to be abusing bonus offers from receiving further bonuses.
• Terminate abusing player accounts.

A list of what may be deemed abuse includes but is not limited to:

• Using more than one account.
• Equal, zero, or low-margin plays.
• Playing through bonuses when there was no purchase involved.
• Collusion.
• Manipulation of software, exploitation of loopholes, or other technical forms of abuse, or other behavior amounting to deliberate cheating.
• Masking IP address or using a VPN.
• Repeated account creation after a prior account has been terminated.

All Bonuses are intended for recreational players and as tokens of appreciation to our customers, and we therefore reserve the right to restrict eligibility to participate in all or part of any Bonus.

Reward features within Games are only triggered during qualifying purchased-credit sessions. Rewards triggered solely from non-qualifying bonus play (e.g., comp credit) may not be eligible for redemption. The intended purpose of all reward features is to enhance amusement, not to function as a payout mechanism.

Irregular Play

At any time, we may decide to review all records and play transactions, and to monitor your use of any Bonus. If irregular play is suspected, we reserve the right to disqualify you from any Bonus or other form of promotion, withhold purchases or redeemable rewards, and close Your Account. Irregular play is considered bonus abuse and any other type of misuse of the website’s bonuses, and is not permitted on the website. Irregular play can include (but is not limited to) colluding, low-margin play, equal-value play, zero-risk play, or hedge play. The following types of play are also considered irregular play:

• Increasing the balance and then changing your play pattern significantly to complete any play-through requirements of any Bonus.
• Using any system on any game of chance.
• Using the “Double-Up” or gamble feature within a game to increase win values.
• Increasing your balance after placing high-value plays, then placing plays of less than half the prior play value to meet bonus play-through requirements.
• Playing on Games that do not contribute towards play-through requirements, or games with a 0% play-through weight applied to them as specified in the specific bonus terms.
• Playing on games with bonus money to build up value, losing the bonus, then redeeming the built-up value with a secondary purchase.
• Any attempt to gain an unfair advantage over other players, whether specifically prohibited by the rules or not, due to a loophole or unintended software characteristics.
• Engaging in any form of fund transfer between accounts within any Operator platform integrated with WinnerAlly.

Redeemable rewards derived exclusively from bonus funds, without any qualifying purchase or purchased-credit play, are not eligible for redemption.

Crazy Happy Hour

At any time of the day, surprise bonuses will be enabled with every purchase sent. The Crazy Happy Hour is only given and added at the time it is enabled.

These bonuses can be given as bonus credits, deposit match, free play, or other promotional rewards. The type of bonus added is randomly selected by our system.

Match Bonus

Any “Match Bonus” is only available to new customers who have started an account on the website, who have never held an account on the website before, who have never received a welcome offer of any kind, and who are invited to take part in a welcome offer by virtue of it being specifically offered to them when they register on the website. The Match Bonus is awarded in the form of bonus credits (up to $30). To receive this bonus, a purchase must be made (the amount received is in accordance with the purchase sent).

Referral Program

When a friend signs up using your referral link and makes their first qualifying purchase, you earn a flat referral reward of 5 SC. The reward is the same whatever the size of the purchase, is earned once per referred player, and is credited to your account after our team reviews the referral. Self-referrals, household referrals, and any referral identified as part of an abusive scheme are void. No reward is paid if either the referrer’s or the referred player’s account is suspended or banned at the time of the qualifying purchase. If the referred player’s qualifying purchase is later charged back, the reward is voided, or taken back if it was already paid.

Complaints

Our aim is to provide the best customer experience in the industry, and we hope you have no complaints. However, if you have any complaints about the Service(s), please contact our Customer Services team in the first instance by chatting with our 24/7 customer service. If your complaint is not resolved by the customer service team, you can escalate by asking for a supervisor. We will endeavor to supply a final answer within 10 days of receipt of your communication. Where the nature of the inquiry requires more time, this period may be extended by a further 10 days, and you will be informed within the first 10 days from the date of receipt.

In order for us to deal with your complaint quickly and efficiently, please provide clear information about your identity as well as all relevant details giving rise to the issue. We will use best efforts to promptly resolve any reported matter and reach an amicable settlement.

Any claim you might have regarding any transaction must be made within 30 calendar days after the transaction, payment, or settlement took place (or should have taken place); otherwise, we will not consider the claim. Once a claim is received, we will review any queried or disputed transactions and let you know the outcome. Our decision is final.

When you contact us, you will not make statements which:

• Are sexually explicit or grossly offensive.
• Use derogatory terms or incite hatred.
• Encourage or facilitate any illegal activities.
• Advertise, promote, or otherwise relate to other online entities, including forums.
• Are abusive, defamatory, or otherwise harass, threaten, or cause distress or inconvenience to our support agents.

We record or keep copies of all communications you have with our support agents. You will not collude in any way through chat rooms or any other communication channel. If you breach any of the provisions relating to the chat facility, we may immediately close your account.

20. Anti-Money Laundering Reporting

As a social arcade and amusement operator, we comply with applicable anti-money laundering laws and regulations. We check all transactions and report any suspicious transaction to the relevant competent authorities.

If you become aware of any suspicious activity relating to any of the Games on the website, you must report it to us immediately by contacting our customer support.

We may suspend, block, or close your account and withhold funds in accordance with applicable anti-money laundering laws and regulations.

21. Intellectual Property

21.1 We are the sole owner of the trademark “Winners Arcade” and the WinnerAllylogo. Any unauthorized use of the “WinnerAlly” trademark or logo may result in prosecution.

21.2 winnerally.vercel.app is our uniform resource locator and no unauthorized use may be made of this URL on any other website or digital platform without our prior written consent. Links to the website and any of its pages may not be included in any other website without our prior written consent.

21.3 We are the owner or rightful licensee of the rights to the technology, software, and business systems used within the website. Operator names, logos, and game artwork remain the property of their respective owners and are used for identification and integration purposes only.

21.4 You agree not to use any automatic or manual device to monitor our web pages or any content therein. Any unauthorized use or reproduction may be prosecuted.

22. Diamond Rewards

Diamond Rewards is a loyalty program. Diamonds have no cash value, cannot be sold, transferred or exchanged between accounts, and cannot be redeemed for money. Diamonds can be used only in the Market: exchanged for Sweep Coins through the Diamond Store described in Section 22.3, or spent on XP, Bonus Wheel spins and draw tickets as described in Section 22.7. The Diamond Store is the only way Diamonds become Sweep Coins. Experience Points (XP) and tiers are a status ladder only and carry no rewards of their own.

22.1 How Diamonds are earned

Diamonds are added to your account only in these ways:

• Diamonds included with a package you purchase, as shown on the package.
• A prize from the Daily Diamond Wheel (Section 22.4), which is earned by a purchase.
• A Diamond prize from the Bonus Wheel (Section 22.8), played with spins bought in the Market.
• A weekly or monthly draw prize (Section 22.9).
• A correction or adjustment made by our team, which is recorded with a reason.

There are no sign-up Diamonds, no daily Diamond bonus and no free daily spin. Bonus Wheel spins are sold only for Diamonds in the Market. The weekly and monthly draws can be entered free by mail (Sections 22.6 and 22.9); their prizes are paid in Diamonds, never in Sweep Coins. Diamonds leave your account only when you spend them in the Market (the Diamond Store or the packs in Section 22.7), when we correct an error, or when a purchase is charged back (Section 22.5).

22.2 Who can take part

Every registered player in good standing takes part automatically. We may suspend Diamond Rewards for an account under review, and Diamonds obtained through abuse, error or a reversed purchase may be removed.

22.3 Diamond Store

Diamonds convert to Sweep Coins only through the Diamond Store, and only in these fixed packs (minimum 100 Diamonds):

• 100 Diamonds = 5 SC
• 1,000 Diamonds = 100 SC

Sweep Coins received from the Diamond Store are subject to these Rules like any other Sweep Coins. The Diamond Store may be unavailable at times, including while we have conversion switched off, and Diamonds cannot be converted while it is unavailable. Diamonds have no cash value and are never paid out as money.

22.4 Daily Diamond Wheel

You earn one Diamond Wheel spin per Eastern Time calendar day. The spin is earned by your first confirmed purchase of that day. Purchases later the same day earn no extra spin. An unused spin expires at midnight Eastern Time and cannot be carried over.

Which wheel you spin depends on the base amount of the purchase that earned the spin. The base amount is the package price, excluding any bonus and any fees. Each wheel has three prizes, paid in Diamonds:

• Under $20: 2, 5 or 10 Diamonds
• $20 to $49.99: 5, 10 or 25 Diamonds
• $50 to $99.99: 10, 25 or 50 Diamonds
• $100 and up: 25, 50 or 100 Diamonds

On every wheel the odds are 60% for the lowest prize, 30% for the middle prize and 10% for the top prize. The result of each spin is decided by our server when you spin, and the wheel animation shows that result.

22.5 Chargebacks and corrections

If a purchase is charged back or reversed, we may remove the Diamond Wheel prize that purchase earned (or cancel its unused spin) and void or take back any referral reward it triggered. We may also correct any Diamond balance that is wrong because of an error. The rest of a charged-back purchase is handled under the Chargebacks section of these Rules.

22.6 Free entry

You can enter the weekly draw free by mail: one mailed 3" x 5" card is one weekly draw ticket, entered by our team into the weekly draw that is open when your card is processed, with the same chance of winning as a ticket bought in the Market. Our Alternate Method of Entry page at /amoe sets out what to write on the card and how to obtain our mailing address. Draw prizes are paid in Diamonds. No free method awards Sweep Coins.

22.7 The Market

Besides the Diamond Store, the Market sells these fixed packs for Diamonds. The Diamonds are taken from your balance and the pack is added to your account in the same step; if your balance is too low, nothing is taken.

XP

• 250 XP for 25 Diamonds
• 500 XP for 45 Diamonds
• 1,000 XP for 85 Diamonds
• 2,500 XP for 200 Diamonds
• 5,000 XP for 375 Diamonds
• 10,000 XP for 700 Diamonds

Spins (Bonus Wheel spins, Section 22.8)

• 1 Bonus Wheel spin for 25 Diamonds
• 3 Bonus Wheel spins for 68 Diamonds
• 5 Bonus Wheel spins for 106 Diamonds
• 10 Bonus Wheel spins for 200 Diamonds
• 25 Bonus Wheel spins for 469 Diamonds
• 50 Bonus Wheel spins for 875 Diamonds

Weekly (weekly draw tickets, Section 22.9)

• 1 weekly draw ticket for 25 Diamonds
• 3 weekly draw tickets for 68 Diamonds
• 5 weekly draw tickets for 106 Diamonds
• 10 weekly draw tickets for 200 Diamonds
• 25 weekly draw tickets for 469 Diamonds
• 50 weekly draw tickets for 875 Diamonds

Monthly (monthly draw tickets, Section 22.9)

• 1 monthly draw ticket for 50 Diamonds
• 3 monthly draw tickets for 135 Diamonds
• 5 monthly draw tickets for 213 Diamonds
• 10 monthly draw tickets for 400 Diamonds
• 25 monthly draw tickets for 938 Diamonds
• 50 monthly draw tickets for 1,750 Diamonds

Market purchases are final. Spins, tickets and XP have no cash value and cannot be transferred.

22.8 Bonus Wheel

The Bonus Wheel is separate from the Daily Diamond Wheel in Section 22.4. It is played only with spins bought in the Market for Diamonds (Section 22.7); each spin uses one bought spin, and the Daily Diamond Wheel spin cannot be used on it. The wheel has 16 slices. The result of each spin is decided at random by our server when you spin, and the wheel animation shows that result. The prizes and the chance of each on every spin are:

Draw tickets won on the Bonus Wheel are entered into the weekly or monthly draw that is open at the time of the spin.

22.9 Weekly and monthly draws

Each draw has one winner, chosen uniformly at random by our server from all tickets in that draw. Every ticket has the same chance, whether it was bought in the Market, won on the Bonus Wheel or entered by mail, so your chance of winning is the number of your tickets in the draw divided by the total number of tickets in it. If a draw has no tickets, there is no winner. Prizes are paid in Diamonds and credited to the winner’s account:

• Weekly draw: 1,250 Diamonds. Tickets count for the ISO week (Monday to Sunday, UTC) in which they were added. The draw for a week is run on the following Monday (UTC).
• Monthly draw: 6,250 Diamonds. Tickets count for the calendar month (UTC) in which they were added. The draw for a month is run on the 1st of the following month (UTC).

Tickets are used up by the draw they belong to and do not carry over. Free entry by mail is described in Section 22.6 and on /amoe. Diamond prizes have no cash value and become Sweep Coins only through the Diamond Store (Section 22.3), which may be unavailable at times.

23. Severability

If any provision of these Rules is held to be illegal or unenforceable, such provision shall be severed from these Rules and all other provisions shall remain in force unaffected by such severance.

24. Entire Agreement and Admissibility

23.1 The Rules are the entire agreement between us with respect to this website and, except in the case of fraud, override all prior communications and proposals — whether electronic, oral, or written — between us.

23.2 A printed version of these Rules and any notice given in electronic form shall be admissible in judicial or administrative proceedings.

25. Assignment

We may assign or transfer this agreement. You may not assign or transfer this agreement.

26. Subscription to Promotional Emails

You agree to receive promotional emails and other marketing communications from WinnerAlly. These communications may include newsletters, special offers, updates about new features or services, and other promotional materials we believe may be of interest to you. You may opt out of marketing communications at any time using the unsubscribe link in the email; transactional and account-related communications will continue.

27. Insolvency

We hold customer funds in a separate account. You should be aware that these funds are not protected in the case of insolvency, and therefore in the event that we should become insolvent, your funds may not be returned to you.

28. Applicable Law, Jurisdiction and Language

27.1 These Rules are governed by applicable law, and the parties agree to be subject to the courts of competent jurisdiction. Excluded from this choice of law are the mandatory consumer protection provisions of the country in which you have your habitual residence.

27.2 The English-language version of these Rules is the controlling version. Any translation is provided for convenience only.

Appendix

No Bots / Artificial Intelligence

You must not use bot software or artificial intelligence — whether commercially obtained or privately developed — when playing any of our games. “Bots” are software programs or other devices which interfere with a game and need little or no human action. Bots may use rules or artificial intelligence to make playing decisions. We will actively look for such software on the player’s machine subject to the player’s consent. Consent will also establish that the player will not interfere with any of the detection mechanisms. This clause applies regardless of whether the bot is actually used in conjunction with the games or otherwise.

No Prohibited Software

Other types of software are also prohibited, including but not limited to software which:

• Gives you any sort of unfair advantage.
• Shares hole cards among players or assists collusion or cheating in any way.
• Utilizes a database of hands or player profiles which is shared between players.
• Reduces or eliminates the need for a human to make decisions (for example, tools which automatically fold specific starting hands).
• Is designed to datamine (i.e., gather hands or player profiles from the game client beyond what the player has observed from their own play) for any purpose, whether personal or commercial. This also applies to any data which has been obtained by datamining, whether by the player themselves or by anyone else. You are also prohibited from sharing any legitimately gathered data with other players.
• Provides real-time advice on the action to take during play (including ICM analysis tools).
• Attempts to block any of our fraud and cheating detection mechanisms.

No Collusion

It is prohibited for players to act as a team — with or without prior explicit agreement — to the actual or possible detriment of other players in the game. You must:

• Always play in your own best interests.
• Not work together with another player to gain an advantage.
• Not “soft play” against friends — i.e., you must play against friends with the same technique and tactics used with people you are not acquainted with.
• Not “chip dump” — i.e., you must not intentionally lose hands or manipulate gameplay to transfer funds to any other player.
• Not share card information with any other player.
• Not play in the same game as any player in which you have a financial interest — i.e., you should not play in the same games as anyone with whom you have a staking, swap, profit-sharing, or bankroll-sharing agreement.
• Not encourage any other player to collude.

Game-Specific Rules

The Rules included in this section relate to specific Games or platforms. We sometimes use Games provided by other companies, and they ask us to include these rules in our own Rules. Some rules are so specific to a Game that, by playing any of the Games, you agree to these Game Rules.